The 95% Rule
We’ve missed people’s hearts at the cost of precision (getting our words accurate).
What if we assumed we don’t know 95% of what people (even our closest family members) intend when it comes to the use of their words.
What if our response were characterized by restraint rather than reaction, with a focus on patiently seeking understanding? And upon what we believe to understand, what if we then asked twenty more questions?
